In an Emergency, Call...
Portsmouth Water and Sewer
24-hour Emergency Number. 757-393-8561
Water Quality Questions or Information, Call...
Lake Kilby Water Treatment Plant
Phone: 757-539-2201, ext. 232
(from 7 a.m. to 3:30 p.m., Monday - Friday)
Billing Questions, Call...
Phone: 757-393-8524
(from 8 a.m. - 5 p.m., Monday - Friday)
Department of Public Utilities
(water charges, sewage maintenance)
Customer Service..... 757-393-8524
Department of General Services
(refuse disposal)
Refuse Pickup..... 757-393-8663
Refuse Billing..... 757-393-8120
Department of Public Works
(storm water management, streets)
Drainage and Streets..... 757-393-8666
Hampton Roads Sanitation District
(wastewater treatment)
Customer Service..... 757-460-2491
Emergency..... 757-460-3200