Public Utilities
Phone Numbers

In an emergency, call...
Portsmouth Water and Sewer
24-hour Emergency Number..(757) 393-8561

Water Quality questions or information, call...
(from 7:30 a.m. - 3:00 p.m., Mon. - Fri.)
• Lake Kilby Water Treatment Plant
(757) 539-2201 Ext. 240 or (Fax) (757) 539-7608

Billing questions, call...
(757) 393-8524
(from 8:00 a.m. - 5:00 p.m., Mon. - Fri.)

Department of Public Utilities
(water charges, sewage maintenance)
Customer Service.....(757) 393-8524

Department of General Services
(refuse disposal)
Refuse Pickup.....(757) 393-8663
Refuse Billing.....(757) 393-8120

Department of Public Works
(storm water management, streets)
Drainage & Streets.....(757) 393-8666

Hampton Roads Sanitation District
(wastewater treatment)
Customer Service.....(757) 460-2491
Emergency.....(757) 460-3200