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Public Utilities
Customer Service Office

8:00 a.m. - 5:00 p.m.
Mon. - Fri.
757-393-8524
FAX 757-397-6350


 

Public Utilities

 

ANNOUNCING

Three new and easier ways
to pay your
Portsmouth Public Utilities bill!


Pay Bills Online  

PAY YOUR PUBLIC UTILITIES BILL ONLINE.

Pay your bill with your credit card (Discover, Visa, and Master Card accepted) or personal check.

1. Click this link
2. Follow the instructions
(have your credit card or personal check information and Utility account number ready)

 


OR


You may call 757-393-5008 to use the automated phone system.


OR


Use our electronic debiting service!

TO ENROLL IN THE ELECTRONIC PAYMENT PROGRAM:

  • COMPLETE, SIGN and RETURN an Authorization Agreement Form for each account you wish to have paid electronically. (Click here for the Authorization Agreement Form)
  • RETURN the completed and signed Authorization Form to us with a VOIDED check (No Starter Checks) for the bank account you would like your payments deducted from.
  • Mail these to us at: Portsmouth Department of Public Utilities, Post Office Box 490 Portsmouth, VA 23705
  • If you change names, addresses, banks or bank account numbers a new agreement(s) will be required.
  • DO NOT MAIL THE AUTHORIZATION FORM AND VOIDED CHECK WITH YOUR BILL!

Your Public Services Bill will notify you when Electronic Payment is in effect.

ON TIME PAYMENT! NO CHECK WRITING! NO POSTAGE COST!

To participate in bank drafting, you will need to provide the following information to the Public Utilities Department:

  • Bank Account Number
  • Bank Routing Number
  • Bank Account type (Checking, Savings, etc)
  • Signed Electronic Payment Authorization form

** Your account will be debited during the week your payment is due. That could mean your bill will be paid a few days in advance of the actual due date, but not after.

 

 

City of Portsmouth, Virginia · All Rights Reserved · Portsmouth City Hall · 801 Crawford Street · Portsmouth, VA 23704 · 757-393-8000