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Public Utilities
Customer Service Office

8:00 a.m. - 5:00 p.m.
Mon. - Fri.
FAX 757-397-6350


Public Utilities
General Information

The Department of Public Utilities is a self-supporting public service organization founded in 1879. It treats Portsmouth's drinking water and maintains the water lines that deliver it to you. The Department also maintains the sanitary sewer lines and sewage pumping stations which carry wastewater away from your home or business. The units that make up the Department of Public Utilities and provide its services are:

  • Customer Service Office serves the customers of the Utility by reading meters, providing bills for services rendered, collecting revenue and providing other customer related services.

    (Hours: 8:00 a.m. - 5:00 p.m., Mon. - Fri.)
    (757) 393-8524 & (FAX)(757) 397-6350

  • Operations Division operates and maintains Portsmouth's water transmission and distribution system (fire hydrants, valves, water tanks, water mains and water pumping stations) and the sewage collection system and transmission system (sewage mains, manholes, sewage pumping stations).  Operations provides a 24 hour emergency response for water and sewer related problems in the Public Utilities owned systems.

    (Hours: 7:30 a.m. - 4:00 p.m., Mon. - Fri.)
    (757) 393-8561 & (FAX)(757) 393-8412

  • Water Production Division is responsible for the operation, maintenance and protection of the Department's water resources (reservoirs, deep wells, watershed, forestry  and fishing programs and the water treatment plant) and for insuring the production and delivery of high quality drinking water through its Water Quality programs (laboratory, testing, monitoring and backflow and cross-connection prevention).

    (Hours: 7:00 a.m. - 3:00 p.m., Mon. - Fri.)
    (757) 539-2201 & (FAX)(757) 539-7608

  • Administration & Engineering Office supports, leads and directs the Department's operational divisions and provides project design, construction management and contract administration for the Department's construction projects. It maintains records of underground water and sewage main locations.

    (Hours: 8:00 a.m. - 5:00 p.m., Mon. - Fri.)
    (757) 393-8691 & (FAX)(757) 393-8976

City of Portsmouth, Virginia · All Rights Reserved · Portsmouth City Hall · 801 Crawford Street · Portsmouth, VA 23704 · 757-393-8000