Divisions
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Administration & Engineering Office
8 am – 5 pm, Mon. thru Fri.
Phone: 757-393-8691
Fax: 757-393-8976 |
| This division supports, leads,
and directs the Department’s operational divisions and
provides project design, construction management and
contract administration for the Department’s
construction projects. It maintains records of underground
water and sewage main locations. |
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Customer Service Office
8 am – 5 pm, Mon. thru Fri.
Ph: 757-393-8524
Fx: 757-397-6350 |
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| This division serves the
customers of the utility by reading meters, providing
bills for services rendered, collecting revenue, answering
questions about accounts, and providing other customer
related services. |
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Field Operations Division
7:30 am – 4 pm, Mon. thru Fri.
Ph: 757-393-8561
Fx: 757-393-8412 |
| This division operates and
maintains Portsmouth’s water transmission and
distribution system, which includes fire hydrants, valves,
water tanks, water mains, and water pumping stations. This
division also operates and maintains the city’s sewage
collection system and transmission system, which consists
of sewage mains, manholes, and sewage pumping stations.
Field Operations provides a 24-hr emergency response for
water and sewer related problems in the Public Utilities
owned systems. |
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Water Production Division
7 am – 3 pm, Mon. thru Fri.
Ph: 757-539-2201
Fx: 757-539-7608 |
| This division is responsible
for the operation, maintenance, and protection of the
Department’s water resources (reservoirs, deep wells,
watershed, forestry and fishing programs and the water
treatment plant) and for insuring the
production and delivery of high quality drinking water
through its water quality programs (laboratory, testing,
monitoring, and backflow and cross-connection prevention). |
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