Customer Service Office
8:00 a.m. - 5:00 p.m.
Mon. - Fri.
Your Public Services Bill...
will be issued by the Department of Public Utilities. This bill
is for the services available through the City of Portsmouth
(water, sewer maintenance and refuse disposal). These charges
are combined into one bill to simplify your payment and to save
the cost of mailing separate bills, a cost that would ultimately
be paid by you as a customer.
New Customer Fee...
is included on your first bill and covers the cost of
establishing and maintaining your account with the Department of
equal to an average bimonthly bill is required if you are not
the owner of the property. The deposit is returned to you or
applied to your last bill when you close your account.
The timing of your bill...
covers two months. Your meter is read by Department of Public
Utilities employees approximately every 60 days. Under unusual
circumstances, such as a period of severe weather or if there is
an obstacle over your meter box that prevents it from being
read, your bill would then be estimated. Your water meter
measures your water usage in ccf (one hundred cubic feet) units.
Each ccf = 748 gallons. Your water and sewage maintenance
charges are based on your metered usage.
The Charges on your bill...
reflect the costs of providing the different services you
receive from the City of Portsmouth. Here is a brief explanation
of these charges.
The ready to serve (meter service) charge is
based upon your meter size and is set to recover the normal,
fixed charges (meter reading, billing, etc.) associated with
supplying you with water and servicing your account. This flat
charge is included in the water charge.
The water charge is based upon a published
water rate schedule and the amount of water that you use during
the billing period. The amount of water you use (measured in ccf)
is multiplied by the current water rate to compute the amount of
your water charge.
The sewage (maintenance) charge is based upon a
published sewage rate schedule and the amount of water you use
during the billing period. The amount of water you use (measured
in ccf) is multiplied by the current sewage rate to compute the
amount of your sewage charge.
A utility tax is added to your bill as required
by City Ordinance. The tax is applied to the total amount of the
water charges (ready to serve and water charge) on your bill.
The refuse collection fee is a flat monthly
charge based upon the number of dwelling units and helps cover
the City's cost for providing refuse and bulk waste disposal.
The Department of General Services collects the refuse and bulk
waste. The waste is disposed of at a City owned landfill (bulk
waste) and at facilities run by a regional solid waste agency,
the Southeastern Public Service Authority (SPSA).
A late charge of 1.5% per month, computed daily
is charged on bills remaining unpaid 30 days after billing.
Fees for returned checks and for cutting water
on and off are also imposed to cover the actual costs of these
services to those customers who require them.
Note: The Department of Public Utilities
maintains sewage lines and sewage pumping stations. A State
chartered, regional agency, the Hampton Roads Sanitation
District (HRSD) treats the sewage. You will automatically
receive a separate bill from HRSD for wastewater treatment. The
City's sewage charge and the HRSD wastewater treatment charge
are NOT the same.
When paying your bill...
mail your payment and stub to our post office box in the
convenient return envelope included with your bill. Allow
sufficient time (normally 7 days) for us to receive your payment
through the mail. If you lose the return envelope, you may mail
your payment and stub to either:
Portsmouth Department of Public Utilities
P.O. Box 85661
Richmond, VA 23285-5661
Portsmouth Department of Public Utilities
P.O. Box 490
Portsmouth, VA 23705
You may also make payments at:
Our office at 801 Crawford Street (Portsmouth City Hall
Building), 1st Floor OR
Our drop box on Water Street adjacent to the Portsmouth
Special services, such
as new customer sign-up, final notice and delinquent account services, are
offered only at our 801 Crawford Street location.