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Human Resource Management
801 Crawford Street
Portsmouth, Virginia 23704-3822
Phone: (757) 393-8626
Fax: (757) 393-8697
Jobline: (757) 398-0682
VEC: (757) 558-4455
Office Hours: Monday-Friday 8 am-5 pm
hrm@portsmouthva.gov


 

Employment Announcement Detail

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Title:
SENIOR ELIGIBILITY WORKER
Department:
SOCIAL SERVICES
Location:
ELIGIBILITY ADMINISTRATION
Closing Date:
05/02/14
Original Advertised Date:
04/21/14
Job Description:
Under general supervision, performs technical duties in determining eligibility of applicants for assistance through multiple benefit programs administered by the Department of Social Services. Work involves interviewing applicants, explaining multiple benefit programs, determining and advising applicants of eligibility for assistance; providing program and policy training to new employees, assisting unit members in interpreting and implementing new policy and procedure changes, reading cases for correctness, handling more difficult case situations, detecting cases of fraud, maintaining a variety of records and files and interacting with local agencies and community partners. Employee must exercise independent judgment, discretion and initiative in completing assignments and is responsible for ensuring the continuity of the unit, appropriately responding to all matters, in the absence of the supervisor. Work also involves exercising considerable tact, courtesy and discretion with program customers and applicants and safeguarding the confidentiality of department information and customers.
Education/Experience:
Graduation from High School or equivalent; 3 to 5 years of experience in benefit programs, eligibility and case management work; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Special Req: Must possess a valid Driver's License issued by the Commonwealth of Virginia.
Salary:
$ 29,916
Full Time / Part Time:
Full-Time
Job Code / Department #:
38317 / 56018
Apply At:
HUMAN RESOURCE MANAGEMENT

City of Portsmouth, Virginia · All Rights Reserved · Portsmouth City Hall · 801 Crawford Street · Portsmouth, VA 23704 · 757-393-8000